End-to-End Case Workflow
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01
Case Intake
The case reference, prescription, files or physical records, product, material, shade and requested timing are recorded.
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02
Technical Review
The team checks record completeness and raises questions about preparation, bite, implant compatibility, design, shade or material when needed.
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03
Workflow Confirmation
The product pathway, approval stages and case-specific production estimate are confirmed after required information is available.
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04
Design and Production
The case moves through the relevant CAD, framework, ceramic, removable or appliance workflow according to confirmed instructions.
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05
Quality Control
In-process and final checks review the restoration against the prescription, records and product-specific checkpoints.
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06
Packing and Dispatch
Case identification, protective packaging, shipment information and tracking details are checked before dispatch.
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07
Delivery Follow-Up
The team supports shipment follow-up and organizes case records if a technical or delivery issue needs review.
Customer Touchpoints
Questions Before Production
Open questions are sent before production when the case cannot be followed reliably from the submitted information.
Design Approval When Agreed
Selected implant, full-arch or complex cases may include an agreed design or setup approval stage.
Timing Updates
The coordinator communicates material questions, approval delays or other issues that affect the case-specific schedule.
Traceable Issue Review
Reported issues are reviewed using the case reference, prescription, submitted records, photos and production information.
What Helps the Workflow Run Smoothly
- One consistent anonymous case reference across files and messages
- Complete prescription, material, shade and tooth information
- Usable scans or impressions, opposing arch and bite records
- Exact implant and component details when applicable
- Clear approval responsibilities and timely feedback
- Confirmed delivery destination and realistic case-specific timing
Start With a Representative Case
Send a representative case so the required records, communication pathway, checkpoints and estimated timing can be confirmed before regular cooperation.