Remake and Issue Review Policy

KC Dental Lab reviews dental lab remake policy questions according to the confirmed prescription, submitted files, production information and reported clinical details. Free remake review is handled case by case.

Studio image of inspection tools for issue review and quality control.

Free Remake Review May Apply When

  • Finished restoration does not match confirmed prescription
  • Verified manufacturing defect is found
  • Wrong material or product is supplied
  • Documented production error occurred

Additional Charges May Apply When

  • New impression or scan is provided
  • Preparation or treatment plan changes
  • Material changes
  • Shade instruction changes
  • Previously confirmed design is later changed
  • Accidental or clinical damage occurs
  • Original restoration or required information is unavailable